Terms & Conditions

1. About These Terms

These Terms & Conditions govern your use of the Kadli Snacks website and any purchase made through our online store.

By accessing the website or placing an order, you confirm that you have read, understood and agreed to these Terms & Conditions.

2. Products & Pricing

All prices are displayed in Indian Rupees (₹) and include applicable taxes unless otherwise stated.

Product images are for representation purposes only. Since our products are made using natural ingredients, slight variations in colour, size, shape and appearance may occur.

Product prices, descriptions and availability may be updated from time to time. The price displayed at the time an order is successfully confirmed will be applicable to that order.

3. Orders & Online Payment

All orders must be paid online at the time of checkout using the payment methods available on the website.

An order will be considered confirmed only after successful payment and generation of an order confirmation. If a payment fails, is cancelled or remains incomplete, the order will not be processed.

Customers are responsible for providing accurate delivery, billing and contact information while placing an order.

4. Shipping Charges

Shipping is free for orders of ₹499 or above.

Orders below ₹499 will be charged a flat shipping fee of ₹49.

The applicable shipping charges will be clearly displayed at checkout before payment is completed.

5. Shipping & Delivery

Orders are generally processed and dispatched within 24 working hours after successful payment confirmation. Orders usually take 3–5 business days to be delivered, depending on the delivery location and pincode.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, service disruptions or other circumstances beyond our reasonable control.

Where tracking is available, tracking information will be provided through the order page or communicated to the customer.

6. Order Cancellation

Orders placed through the Kadli Snacks website cannot be cancelled by the customer after the order has been successfully placed and payment has been completed.

Before completing payment, customers are requested to carefully review their selected products, quantities, delivery address and contact details. Once an order is successfully placed, it will be processed for dispatch and cannot be cancelled through the website.

If there is an issue with an order, customers can contact Kadli Snacks through the Contact page for assistance. Any refund or resolution, where applicable, will be handled in accordance with our Returns, Replacements & Refunds policy.

7. Returns, Replacements & Refunds

As Kadli Snacks products are food items, we generally do not accept returns or exchanges after delivery for reasons such as change of mind, incorrect flavour selection, incorrect quantity selection or personal preference.

However, if you receive a product that is damaged, defective, incorrect, tampered with, spoiled, expired or significantly different from the product ordered, please contact Kadli Snacks as soon as possible after delivery.

For verification, customers may be required to provide the order number along with clear photographs or videos of the product and packaging. After verification, Kadli Snacks may provide an appropriate resolution, which may include a replacement or refund, where applicable.

8. Food Safety & Allergen Information

Kadli Snacks products are food products and should be stored and consumed according to the instructions provided on the product packaging. Our facility may handle ingredients including nuts and coconut oil.

Customers with food allergies, sensitivities or dietary restrictions should carefully review the ingredient and allergen information provided on the relevant product page and physical product packaging before consuming the product. The information printed on the physical product packaging should always be considered along with the information displayed on the website.

9. Customer Accounts

Customers are responsible for keeping their account credentials secure and for all activity carried out through their account. If you believe your account has been accessed without authorization, please contact Kadli Snacks immediately.

10. Website Use

The Kadli Snacks website must only be used for lawful purposes.

Customers must not attempt to misuse the website, gain unauthorized access to any system or account, interfere with website functionality, or use the website for fraudulent or unlawful activities.

11. Product Availability

We make reasonable efforts to keep product information and availability up to date. However, products may become unavailable due to stock limitations or other circumstances.

If an ordered product becomes unavailable after payment has been completed, Kadli Snacks may contact the customer regarding an appropriate alternative or applicable refund.

12. Customer Support & Grievance Redressal

For questions, complaints, payment issues, delivery concerns or product-related issues, customers can contact Kadli Snacks through the Contact page.

Kadli Snacks will maintain an appropriate grievance redressal mechanism in accordance with applicable laws. The name, designation and contact details of the Grievance Officer will be displayed on the website where applicable.

13. Changes to These Terms

Kadli Snacks reserves the right to update or modify these Terms & Conditions from time to time. Any updated version will be published on this page with the revised “Last Updated” date.

14. Contact Us

For any questions regarding these Terms & Conditions, orders, payments, shipping or products, please contact us through our Contact page.