Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

• Full name
• Email address
• Phone number
• Delivery and billing address
• Account information
• Order and transaction details
• Wishlist activity
• Product reviews and ratings
• Information provided when contacting customer support

We may also automatically collect limited technical and usage information, such as pages viewed, products viewed, cart activity, browser information, device information and session information. This information helps us operate, secure and improve our website and services.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Process online payments through authorised payment service providers
• Send order confirmations, invoices, receipts and delivery updates
• Provide customer support
• Manage your account, wishlist and reviews
• Provide order tracking and related services
• Operate our referral programme, where applicable
• Improve our products, website and customer experience
• Understand customer preferences and product demand
• Detect and prevent fraud, misuse and security issues
• Comply with applicable legal and regulatory requirements

We use personal information only for legitimate business and service-related purposes.

3. Payment Information

All payments are processed through secure third-party payment service providers.

Kadli Snacks does not store complete card numbers, CVV details, UPI credentials, banking passwords or other sensitive payment credentials on its own servers. Payment information is handled by the relevant payment service provider in accordance with its own security and privacy practices.

4. How We Share Your Information

We do not sell, rent or trade your personal information.

We may share limited information with trusted service providers when necessary to operate our business and provide our services. These service providers may include:

• Hosting and database providers
• Payment processing providers
• Email and notification providers
• Delivery and logistics partners
• Customer support and operational service providers

Only the information reasonably necessary to perform the relevant service will be shared. We may also disclose information when required to do so by applicable law, legal process, court order or a valid request from a government or regulatory authority.

5. Reviews and Public Information

When you submit a product review or rating, the review may be displayed publicly on our website. Your selected display name may appear alongside your review.

Please do not include personal, sensitive or confidential information in any review or other publicly visible content.

6. Cookies and Local Storage

Kadli Snacks uses cookies and local storage to provide essential website functionality and improve your shopping experience. We may use local storage to remember information such as your shopping cart and recently viewed products. Session cookies may be used to maintain your login session and keep your account secure.

We do not use third-party advertising trackers or sell your browsing activity for advertising purposes.

7. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Fulfil and maintain records of orders
• Provide customer support
• Maintain accounting and business records
• Resolve disputes
• Prevent fraud and misuse
• Comply with applicable legal and regulatory obligations
• Enforce our agreements and policies

When information is no longer required, it may be securely deleted or anonymised, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information associated with your account
• Correct or update inaccurate information
• Update your profile and delivery addresses
• Delete reviews you have submitted
• Request deletion of your account and personal information
• Raise questions or concerns about how your information is processed

To make a privacy-related request, please contact us through our Contact page.

10. Account Security

If you create a Kadli Snacks account, you are responsible for keeping your login credentials confidential and for activity carried out through your account.

If you believe that your account has been accessed without your authorisation, please contact us immediately.

11. Children's Privacy

Kadli Snacks does not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

12. Third-Party Services

Our website may use third-party services necessary for payments, hosting, authentication, email delivery, analytics, order fulfilment and other operational purposes. These third parties may process information in accordance with their own privacy policies and terms.

We recommend reviewing the privacy policies of relevant third-party service providers where appropriate.

13. Changes to This Privacy Policy

Kadli Snacks may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable laws. Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way Kadli Snacks handles your personal information, please contact us through our Contact page.